[PPT] Managing Customer Service.ppt
Download Managing Customer Service.ppt
Size: 6.59MB Slides:61
Contents
1. Understanding Quality Service and Service Culture
2. Key Skills for Quality Customer Service
3. Addressing The Different Behavior Style Of Customers
4. Steps to Resolve Service Breakdown
5. Based on Customer Service : Skills and Concepts for Success by Robert W. Lucas and Quality Customer Service by William B. Martin.
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